Menu

+91 080 41329296

Login

Contact Us

Press Release: Expanded Support Team

HomeCompanyNews & EventsPress ReleasesPress ReleasePress Release: Expanded Support Team
HomeCompanyNews & EventsPress ReleasesPress ReleasePress Release: Expanded Support Team

Array Networks Expands Support Team to Provide Around-the-Clock Faster Technical Assistance to Partners and Customers

Bangalore headquartered support team now provides 24X7 via telephone and email support

BANGALORE / MUMBAI, India – September 24, 2013 – Array Networks Inc., a global leader in Application Delivery Networking, has expanded their support team headquartered in Bangalore to address the support related queries of their partners & customer. With this expansion Array Networks demonstrates its commitment to customers and partners success by providing faster around the clock technical assistance. Array Networks' support team will offer services that help their partners and customers enhance and operate their network and applications more effectively and with minimum interruption.

The support calls will fall under Level 1, Level 2 categories depending on the support contract purchased. Array Networks technical support is delivered over the telephone or online by e-mail. The 24X7 telephonic supports can be availed on the toll-free number 18001027729 backed by a dedicated team for assisting with partners and customer's queries. The Email support can be availed by sending queries to support@arraynetworks.com . Array also provides 24×7 online support via Array Technical Assistance Center (TAC) website.

Partners and customers can avail the following support and warranty programs on the Array Network products

Factory repaired or replacement units shipped back within 10 days of receipt at factory (depends on support contract purchased)

  • Free software updates
  • Software warranty 90 days from date of shipment
  • Hardware warranty 1 year from date of shipment

Array's efficient RMA process helps partners to exceed customer SLA's (Service Level Agreements). Array Networks offers a fee based on-site installation for premium technical support services and user training classes. These premium services will help partners offer the best SLA's to their end customers and increase their confidence level and success.

Mr. Shibu Paul, Country ManagerIN, ME & ASEAN at Array Networks said, "We have expanded our support team to serve our partners and customers more effectively and at a faster rate. The assistance our support team now offers ranges from installation to training to advance hardware replacement. Our support team is committed to our partners and customers success by ensuring that the network runs smoothly and efficiently. "

About Array Networks

Array Networks is a global leader in Application Delivery Networking with over 5000 worldwide customer deployments. Powered by award-winning SpeedCore™ software, Array solutions are recognized by leading enterprise, service provider and public sector organizations for unmatched performance and total value of ownership. Array is headquartered in Silicon Valley, is backed by over 300 employees worldwide and is a profitable company with strong investors, management and revenue growth. Poised to capitalize on explosive growth in the areas of mobile and cloud computing, analysts and thought leaders including Deloitte, Red Herring and Frost & Sullivan have recognized Array Networks for its technical innovation, operational excellence and market opportunity. To learn more, visit www.arraynetworks.com.

Press & Media Contact:

Nethra A B
CHANGE AGENTS PR for Array Networks
+91.9686111595, +91.80.41603144
nethra.ab@changeagents.in

Try Array Networks Risk-Free Today! Get Your Free 30-Day Free Trial